Post-Op Video Policies
Privacy Policy
We take your privacy seriously, and we want you to know how we collect, use, share and protect your information. This Privacy Policy tells you:
● What information we collect
● How we use that information
● How we may share that information
● How we protect your information
● Your choices regarding your personal information
This Policy applies to PostOp.com and Post-Op Video, Inc.. We may post additional information if more details are needed to explain our privacy practices.
Information We Collect
Information You Give Us
We receive and may store any information you enter on our websites or give to us in our stores. For example, we collect information from you when you place an order, create an account, call us with a question, create a Wish List, write a review, or use any of our services.
The information we collect from you includes things like:
● Your name
● Your mailing address
● Your e-mail address
● Your phone number
● Your credit card number and other payment information
It may also include information you give us about other people, such as the name and address of a gift recipient.
Automatic Information
Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites.
Public Forums
Our Web site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
How We Use the Information We Collect
We use the information we collect for things like:
● Fulfilling orders and requests for products, services or information
● Processing returns, exchanges and layaway requests
● Tracking and confirming online orders
● Delivering or installing products
● Marketing and advertising products and services
● Conducting research and analysis
● Establishing and managing your accounts with us
● Communicating things like special events, sweepstakes, promotions and surveys
● Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online
● Facilitating interactions with Post-Op Video, Inc. and others, such as enabling you to email a link to a friend
● Operating, evaluating and improving our business
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Share the Information We Collect
Post-Op Video, Inc. does not sell, rent or trade your personal information to third parties.
We may share your information with third parties to perform services on our behalf such as:
● Fulfilling orders
● Delivering packages
● Sending Post-Op Video, Inc. marketing communications
● Fulfilling subscription services
● Conducting research and analysis
● Processing credit card payments
● Providing chat functions
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Post-Op Video, Inc., our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
How We Protect the Information We Collect
Whether you are shopping online, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Post-Op Video, Inc. cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. The Post-Op Video, Inc. Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Your Choices Regarding the Information We Collect
You may choose to:
● Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
● Update and correct your personal information
● Cancel your account or request that we no longer use your information to provide you services
● Request removal of your personal information from our blog or community forum
To do any of these, let us know by one of these methods:
● Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us.
● Call 1-818-840-9100 with your request and current contact information.
● Send an e-mail with your request and current contact information to us via our Contact Us page.
● Send a letter with your request and current contact information to:
Post-Op Video, Inc.
Attn: Customer Care/Privacy
126 E Alameda Ave STE 101
Burbank, CA 91502-2003
Interest-Based Advertising
We may use third-party advertising companies to display ads when you visit our websites or other sites on the Internet. These companies may collect information about your visits to this and other websites. We may also share personal information with these companies. In either case, the purpose is to provide ads about products and services that may be of interest to you.
To learn more about interest-based advertising and your privacy, including how to opt out of such advertising, visit our partner websites.
Protecting Children's Privacy
We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.
Links to Other Websites
Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.
Privacy Policy Updates
We may need to update our Privacy Policy as Post-Op Video, Inc. and our customers grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website(s).
Have Questions?
If you have any questions about our Privacy Policy, we'll do our best to answer them. Please use the Contact Us form or call us at 1-818-840-9100
Sales Policy
HOURS OF OPERATION
If you would like product and pricing information, order status information, or other assistance, our Post-Op Video, Inc. Store team is available to assist you Monday through Friday, 9:30am to 5pm, PST. Please call (818) 840-9100.
U.S. SALES ONLY
The Post-Op Video, Inc. Store sells and ships products only within the continental United States, Alaska, Hawaii and Canada. No shipments can be made to Post Office Box addresses, United States territories, or addresses outside the United States. You may not export any products purchased at the Post-Op Video, Inc. Store.
PRICING
All prices shown on the Post-Op Video, Inc. web site are in US Dollars.
Coupons & Offers
From time to time Post-Op Video, Inc. may make discount coupon codes available for use on the Post-Op Video, Inc. Store. Coupons may be offered for a limited time and will not be honored prior to or beyond the time specified. One coupon per unit ordered; multiple coupons may not be applied against a single item. Coupon policies may be updated modified without notice. Free Shipping may be offered from time to time. When Free Shipping is offered, all shipment are made via UPS Ground service or USPS.
RETURN POLICY: Post-Op Video, Inc. Products
Due to the nature of the products that Post-Op Video, Inc. sells, all sales are final. As such, prior to making your purchase, make sure that the items that you are selecting meet your needs.
If you have received an incorrect product due to a Post-Op Video, Inc. shipping or order processing error, please contact us at (818) 840-9100 to request a Return Material Authorization (RMA) #. All RMA request must be made within 15 business days of receipt of the product i
If you receive a defective product, please contact the manufacture directly as they will facilitate any repairs or exchanges.
PAYMENT METHODS
Credit Card
The Post-Op Video, Inc. Store accepts Visa, MasterCard and American Express. Once we have reviewed your order we will charge your credit card.
Wire Transfer
The Post-Op Video, Inc. Store accepts bank wire transfers as a valid form of payment. If you would like to use a wire transfer to pay for your order please follow these steps:
1) Contact the Post-Op Video, Inc. at (818) 840-9100 and place an order by phone.
2) Obtain the final dollar total of your order including tax and any applicable shipping from the Post-Op Video, Inc. representative.
3) Have your bank electronically transfer the total dollar amount of your order, referencing your name and web order number to our bank account.
SALES TAX, CUSTOMS FEES DUTIES & TARIFFS
Post-Op Video, Inc. Store purchases being delivered in the state of California will include Los Angeles, California sales tax.
SHIPPING
As a service to our customers, Post-Op Video, Inc. provides a number of UPS shipping options. Shipping charges are based on the total weight of the order. Items may be shipped from a number of warehouses throughout the United States.
PRICES
Your total order price will include the price of the product (on the day of shipping) plus any applicable sales tax and shipping charges. Post-Op Video, Inc. reserves the right to change prices for products displayed at the Post-Op Video, Inc. Store at any time and is not responsible for typographical errors.
Should Post-Op Video, Inc. reduce its price on any shipped product within 7 days of shipment, you may contact Post-Op Video, Inc. Sales Support at (818) 840-9100 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Post-Op Video, Inc. within 14 business days of shipment.
PRODUCT AVAILABILITY
Given the popularity of some products, Post-Op Video, Inc. may restrict the number of such items that you may purchase. Any product limit restrictions will be posted to the Post-Op Video, Inc. Store web site. This information is subject to change.
Post-Op Video, Inc. makes every effort to ship most items as quickly as possible, however due to a variety of circumstances this can vary and may take as much as a week. We encourage you to contact Post-Op Video, Inc. Sales Support at (818) 840-9100 for product availability.
If Post-Op Video, Inc. is unable to ship your product within thirty days from the date your order, we will notify you by email and provide more specific information.
Post-Op Video, Inc. endeavors to stay at the forefront of technological advancement. For this reason, Post-Op Video, Inc. reserves the right to update or discontinue products without notice.
OTHER TERMS AND CONDITIONS
● Post-Op Video, Inc. is not responsible for typographic errors.
● Post-Op Video, Inc. reserves the right to change the terms and conditions of sale at the Post-Op Video, Inc. Store at any time.
● All sales are subject to and shall be governed by and construed in accordance with all applicable federal laws of the United States and applicable laws of the State of California and local governmental entities. In purchasing from Post-Op Video, Inc. you irrevocably consent to the exclusive jurisdiction of the courts of the State of California and the federal courts situated in the State of California in connection with any action arising under or in connection with your purchase.
● No Post-Op Video, Inc. employee or agent has the authority to vary any of the Post-Op Video, Inc. Store's policies or the terms and conditions governing any sale.