HOURS OF
OPERATION
If you would like product and
pricing information, our Post-Op
Video sales team is available to
assist you Monday through
Friday, 9AM to 6PM PST. For
order status information or
other assistance with an order
you have already placed with the
Post-Op Video Store, please
contact Post-Op Video Sales
Support via our
contact page or call
1-818-840-9100 during our normal
business hours.
U.S. SALES
ONLY
The Post-Op Video Store sells and
ships products only within the
continental United States, Alaska,
and Hawaii. No shipments can be
made to APO or FPO addresses,
United States territories, or
addresses outside the United
States. You may not export any
products purchased at the Post-Op
Video Store.
SALES TO
END USERS ONLY
The Post-Op Video Store sells and
ships products to end user
customers only.
RETURN &
REFUND POLICY
ALL SALES FINAL.
If you are not satisfied with your
Post-Op Video purchase
call 1-818-840-9100 for a Return
Material Authorization (RMA)
request within 5 business days of
the receipt of the product. If the
item is returned unopened in the
original box, we will exchange it
or offer you a refund based on
your original method of payment
(minus shipping and handling).
The product must be returned to
Post-Op Video within 5 business
days of the issuance of the RMA.
All products must be packed in
the original, unmarked packaging
including any accessories,
manuals, documentation and
registration that shipped with
the product. Products that have
been opened and can not be sold
as new (packaging seals broken,
static bags opened etc), will be
accepted on a case by case basis
and will be subject to a 15%
restocking fee in addition to
shipping and handling fees.
Please note that Post-Op Video
does not permit the return of or
offer refunds for the following
products:
- A product that is custom
configured to your
specifications or is noted as a
Custom Configuration
- Opened memory
- Opened software
- Opened static bag
- Any product that has a
broken tamper seal
NOTE: Post-Op Video recommends
that you (1) use a carrier that
offers shipment tracking for all
returns and (2) either insure your
package for safe return to Post-Op
Video or declare the full value of
the shipment so that you are
completely protected if the
shipment is lost or damaged in
transit. If you choose not to (1)
use a carrier that offers tracking
and (2) insure or declare the full
value of the product, you will be
responsible for any loss or damage
to the product during shipping.
Please note that the United States
Postal Service (USPS) offers
limited tracking capabilities and
that there is a 30-calendar-day
waiting period before the USPS
will initiate a trace.
DEFECTIVE
ITEMS
If you discover what you believe
is a product defect for any
product, please contact the
manufacturer directly for
information regarding the
manufacturer's warranty.
Note: Products sold through
this web site are serviced and
supported exclusively by their
manufacturers in accordance with
terms and conditions packaged with
the products.
ORDER CONFIRMATION
OF PURCHASE
Post-Op Video will send you a
confirmation of your order via
email. You should receive the
confirmation email within 30
minutes of placing your order. If
you do not receive an email order
confirmation, please contact us
immediately as your order may not
have been processed correctly.
Post-Op Video is not responsible
for any internet, electronic or
other malfunctions.
CUSTOM-CONFIGURED PRODUCT
We are pleased to offer product
that is custom-configured to your
specifications, and we encourage
you to review your order
carefully. Since the product is
built to your specifications, the
order cannot be changed, modified,
or canceled once your order is in
production. All custom-configured
product sales are final.
PAYMENT
METHODS
Credit Card
You may pay by credit card no
matter which ordering method you
use (Internet or phone). At the
time your order is placed, Post-Op
Video obtains a pre-approval from
the credit card company for the
amount of the order. Credit card
billing occurs when your order
ships.
The Post-Op Video Store accepts
Visa, MasterCard, and American
Express cards.
PLEASE NOTE:
- We are unable to accept credit
cards issued by banks outside of
the United States.
- We are unable to accept Debit
cards.
For information about alternate
payment options please review the
cashier's check, wire transfer,
loan, and lease options listed in
the following sections.
Credit Card Security Codes
The Post-Op Video Store may
require the credit card security
code for your card for any
telephone or online purchase. The
credit card security code is an
individual three- or four-digit
number specific to your credit
card that may be printed on the
face of your card above the
embossed account number (if
American Express), or on the back
of your card, on the signature
panel (if Visa, MasterCard or
Discover). Asking for and
confirming your credit card's
security code helps validate that
you - and only you - are in the
possession of your credit card and
protects you from unauthorized use
of your account.
Cashier's Check or Money
Order
The Post-Op Video Store accepts
cashier's checks and money orders
as valid forms of payment.
Personal or business checks are
not accepted. If you wish to pay
by cashier's check or money order,
you may order by phone at
1-818-840-9100. The cashier's
check or money order must be
payable to Post-Op Video Computer,
Inc., and include your web order
number and/or a copy of your
order. Please mail your payment
to:
Post-Op Video, Inc.
126 E. Alameda Ave.
Burbank, CA 91502
Post-Op Video must receive your
payment within 10 calendar days or
your order will be canceled.
Please allow 5 business days for
order processing after Post-Op
Video receives your payment.
Wire Transfer
The Post-Op Video Store accepts
bank wire transfers as a valid
form of payment. If you would like
to use a wire transfer to pay for
your order, please follow these
steps:
- Contact the Post-Op Video
Store at 1-818-840-9100 and
place an order by phone.
- Obtain the final dollar
total of your order including
tax and any applicable shipping
charges from the Post-Op Video
Store representative. The
representative will either fax
or email you a quote with the
total dollar amount.
- Your Post-Op Video Store
representative will email or fax
you the Post-Op Video wire
transfer information.
- Please notify your Post-Op
Video Store representative as
soon as the wire transfer has
been made.
Processing time varies among
banking institutions and can be
delayed. Please allow 1 business
day for the processing of your
wire transfer.
SALES TAX
Post-Op Video Store purchases will
include sales tax for shipments
within the state of California and
are based on Los Angeles County
tax, currently 8.25%.
TAX-EXEMPT
ORDERS
If your order is being placed on
behalf of a tax-exempt
organization or individual, please
call Post-Op Video Store Sales
Support at 1-818-840-9100. Be
prepared to provide proof of state
tax-exempt status for the state
where the product is being
shipped. The organization or
individual name on the order must
exactly match the state tax-exempt
certificate. Federal tax exemption
certificates are not accepted.
SHIPPING
OPTIONS
Post-Op Video offers three
convenient shipping options.
Overnight Delivery:
(IMPORTANT - see Shipping Details
below for estimation of delivery)
For an additional charge, we offer
this expedited shipping option.
Products shipped prior to 2:00
p.m. PST, via overnight service
are normally delivered by 3:00
p.m. local time one business day
after shipment. Overnight delivery
is not available for orders
shipping to Alaska and Hawaii.
Two-Day Delivery:
(IMPORTANT - see Shipping Details
below for estimation of delivery)
For an additional charge, we offer
this expedited shipping option.
Products shipped prior to carrier
cutoff, via two-day service are
normally delivered by 4:30 p.m.
local time two business days after
shipment.
Ground Shipping:
(IMPORTANT - see Shipping Details
below for estimation of delivery)
For an additional charge, we offer
a ground shipping option.
Products shipped via ground
service are normally delivered two
to five business days after
shipment. Our ground carriers
deliver most of their packages
Monday through Friday.
Shipping Details
The estimated shipment date on
your order is based on product
availability, payment processing
time, and warehouse processing
time and does not include transit
time. Payment processing will not
begin until we receive all the
information we need and full
payment (or a full authorization,
in the case of credit card).
Orders placed on the weekend or
on a holiday will not begin
payment processing until the next
business day.
Same Day Shipping: Orders for
In-stock items eligible for same
day shipping must be received
before your local time of 2pm,
pending payment processing. Orders
placed on the weekend or on a
holiday will not begin payment
processing until the next business
day. Unanticipated changes in
supply can affect product
availability.
Business days are Monday
through Friday, excluding Federal
Reserve holidays.
Note: Title and risk of loss to
all products will pass to you on
delivery.
PRICES
The Post-Op Video Store endeavors
to offer you competitive prices on
new products and selected
refurbished and clearance
products. Your total order price
will include the price of the
product (on the day of shipping)
plus any applicable sales tax and
shipping charges. Post-Op Video
reserves the right to change
prices for products displayed at
the Post-Op Video Store at any
time.
PRODUCT
AVAILABILITY
Order lead time is the length of
time it will take us to validate
your credit card, assemble the
right products and package your
order. Shipping time is the
length of time it will take for
the package to travel from our
warehouse or our supplier
warehouse to your shipping
address. Post-Op Video makes every
effort to ship your product as
quickly as possible.
Given the popularity of some
products, Post-Op Video may
restrict the number of such items
that you may purchase. Any
product limit restrictions will be
posted on the Post-Op Video Store
web site. This information is
subject to change.
Post-Op Video endeavors to stay at
the forefront of technological
advancement. For this reason,
Post-Op Video reserves the right
to discontinue products without
notice.
PRODUCT
WARRANTY
All products are sold "AS IS"
by the Post-Op Video Store, but
may be accompanied by their
manufacturers' standard
warranties. "AS IS" products are
sold by Post-Op Video as is, where
is, and with all faults, and
without express or implied
warranties from Post-Op Video. If
you have questions about any
manufacturers' warranties that
accompany such products, please
the manufacturer directly.
OTHER
TERMS AND CONDITIONS
- Post-Op Video is not
responsible for typographic
errors.
- Post-Op Video reserves the
right to change the terms and
conditions of sale at the
Post-Op Video Store at any time.
- All sales at the Post-Op
Video Store are governed by
California law, without giving
effect to its conflict of law
provisions.
- No Post-Op Video employee or
agent has the authority to vary
any of the Post-Op Video Store's
policies or the terms and
conditions governing any sale.
- Items may be
shipped separately and/or may be
shipped directly from Post-Op
Video's suppliers.
- All
merchandise remains the property
of Post-Op Video, Inc. until
paid in full.
- Post-Op Video
reserves the right to make
equipment substitutions, should
a product be discontinued or not
available in a timely manner.
Substitutions will offer similar
functionality and be of equal or
lesser value. If substitution is
necessary and the cost of the
substitution is greater that the
original equipment quoted,
client agrees to pay the
increase in cost.
- In purchasing
from Post-Op Video, Inc. you
irrevocably consent to the
exclusive jurisdiction of the
courts of the State of
California and the federal
courts situated in the State of
California in connection with
any action arising under or in
connection with your purchase.